Frequently Asked Questions
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Find practical answers about services, handoffs, cargo, storage, delivery and quotation requirements.
All FAQs (73)
What information do I need to request a quote?
Share the commodity, quantities, packaging, dimensions and gross weight; pickup point and destination; requested services; and ready date or delivery window. Include receiving restrictions and supporting files where available. Identify anything still unknown.
Do you handle both FCL and LCL shipments?
You can request ocean freight for a full container (FCL) or a less-than-container load (LCL). Provide cargo volume, weight, origin and destination so the shipment and U.S. handling requirements can be reviewed.
Can you arrange only the U.S. side of the shipment?
Share the international arrangements already in place and the U.S. pickup, handling, storage or delivery services you need. Identify where the existing provider’s responsibility ends so the handoff can be reviewed.
Which ports and airports can you pick up from?
Provide the arrival port or airport, terminal or cargo facility, cargo details and the next destination. Pickup availability and release requirements are confirmed for that operating point and shipment.
Does transloading include storage?
Transloading changes the cargo configuration for the next transport leg. Storage is a separate requirement: include the expected holding period and release plan when requesting both services.
Can I use warehousing without transportation?
Describe the receiving, storage and release operations you need, including any transport arranged by another provider. The warehouse scope and handoffs can then be reviewed separately.
How do I know if I need LTL or FTL?
LTL shares trailer space with other shipments; FTL uses a dedicated truckload arrangement. Provide pallet count, dimensions, total weight, timing and receiving requirements so the appropriate transport option can be reviewed.
Is liftgate delivery available?
Request a liftgate before dispatch and provide the cargo dimensions, weight and receiving conditions. Equipment suitability, route availability and additional service scope need to be confirmed for the shipment.
Which U.S. locations do you operate in?
Explore the existing Los Angeles / Long Beach, New Jersey and Savannah location pages for regional service planning. The Facilities & Network page presents the operating locations and available facility information.
Are the same services available at all facilities?
Service availability and handling conditions depend on the operating point and the cargo. Share packaging, dimensions, weight, storage duration and the requested outbound plan so the appropriate facility can be confirmed.
Can cargo be released in phases for a project?
Provide the project schedule, cargo groups, release sequence and site receiving requirements. Handling, storage and phased delivery can be reviewed together; changes should be communicated before a release is arranged.
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